This privacy statement discloses the privacy practices of BGL Corporate Solutions Pty Ltd, BGL Client Services Pty Ltd and BGL Data Services Pty Ltd (BGL Group) of Suite 2, 606 – 608 Hawthorn Road, East Brighton, Vic, 3187.
It is BGL Group’s mission to build users trust and confidence as BGL Group is committed to user privacy and would like to disclose our practices.
Please note that if at any time the BGL Group is required by law to release information about you or your organisation, BGL must cooperate fully.
Information Collection and Use
The BGL Group is the sole owner of the information collected. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The BGL Group collects information from our clients and prospects via email, BGL website, BGL Client Centre, BGL Wiki forums, facsimile, telephone, mail and various web services.
Information is collected when a prospect or client:
1. enquires about our software or services
2. purchases any of our software or services
3. provides feedback by any media
4. completes surveys or replies to expressions of interest
5. registers for BGL Group promotional events
6. registers for hands on training, update seminars or webinars
7. renews a software subscription or service subscription
8. obtains any other service or product from us
9. participates in special offers
10. logs a support call
11. accesses our Internet site
12. communicates in our Wiki forums
13. adds items to or likes items on our product wish list
14. provides feedback through our website
15. uses the Software
16. provides feedback through the Software
Data files containing client information (and information of our clients’ clients) may also be collected to:
17. assist with the resolution of software problems
18. convert data from another software package to a BGL Group software package
19. combine software data sets
The BGL Group also collects
20. bank account data for our Bank Data Service
21. contract note data for our Contract Note Service
22. registry data for our Registry Data Service
The BGL Group also has access to data stored in our web applications Portal by BGL, Simple Fund 360, CAS 360 and Simple Ledger 360.
What happens if you do not provide the information?
Should the relevant information not be provided, clients may be disadvantaged as they may not receive software and product updates, support calls may not be able to be resolved and information may not be provided to the correct person.
What does BGL Group collect and how is your information used by BGL Group?
We request information from the clients to provide you with a specific service. This may include details of special offers, updates to software, details of product training courses, update sessions and webinars, newsletters, new product information and other information of interest. Information collected may be in the form of email, website submissions, facsimile, phone, face to face or mail. A client may provide information such as contact names, business name, contact number(s), facsimile number, mailing address and financial information like credit card number and expiry date, cheque or direct debit data. This information is used for billing purposes. If we have trouble processing payment, the contact information is used to contact the client.
The BGL Group uses IP addresses to analyse trends, administer our website and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
The BGL Group will send materials to clients by email, mail and facsimile. If at any time you receive material that you did not request or do not want to receive such material any more, see Correcting and Updating Your Profile below.
Data files are used by the BGL Group to resolve software problems or to convert or combine data files.
Bank account, contract note and registry data is used to provide these services to clients.
Who does the BGL Group disclose personal information to?
The BGL Group will not sell, rent, trade or otherwise supply to third parties any personal information or data files obtained from you without your consent.*
Who does the BGL Group disclose aggregated data to?
The BGL Group may share unidentifiable aggregated demographic data with other organisations and may use the unidentifiable aggregated demographic data to provide clients with a better user experience.
BGL Group marketing and you the customer
The BGL Group may market products and services to you that we think will benefit your business. These products and services may be from the BGL Group or from our business partners.
You have the opportunity to opt out of BGL Group marketing.
How will BGL keep your personal information secure?
The BGL Group takes every precaution to protect our clients’ information. When clients submit sensitive information via the BGL website or BGL Client Centre, information is protected both online and off-line. When our registration/purchase form asks users to enter sensitive information (such as credit card number), that information is protected.
The BGL Group has security measures designed to protect against the loss, misuse and/or alteration of the information under its control.
Client and prospect information information is maintained in SugarCRM and Lotus Notes which are secured. All client information is password protected. All paper files maintained are stored securely.
All client data stored on our fileservers is controlled by login names and passwords. Client data is deleted once the support issue has been resolved or the conversion or combination of data is complete.
Please note that if at any time BGL is required by law to release information about you or your organisation, BGL must cooperate fully.
Correcting and/or updating your profile
The BGL Group gives you the following options for accessing and modifying Information previously provided:
(a) You may gain access to Information that BGL has collected about you, by contacting our Administration Manager. We will not charge you for responding to such request, unless we incur costs in providing the information.
(b) You are able to change/update personal information through the BGL Client Centre or by obtaining a Change of Subscriber Form to change the firm’s licencing details. To update contact names or email address an email can be sent to [email protected]
BGL Corporate Solutions Pty Ltd
PO Box 8063
East Brighton, VIC 3187
Tel + 61 (0)3 9530 6077
Fax + 61 (0)3 9530 6964
Released: 17 August 2005
Updated: 6 February 2014