Software Support Services
Based in BGL's head office (in Melbourne, Australia), our tertiary-qualified support staff are professionally trained to deliver efficient and reliable client support. Service delivery is managed by the BGL Support Manager and Team Leaders.
Log a Support Call
You can log a support call via phone, the Client Centre or from within your software.
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Client Centre
Access your account details, purchases, training manuals and more all in one place.
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Service Protocol
This policy outlines important information about BGL software support delivery.
ViewSoftware Support Services
- BGL will endeavor to respond to support calls logged
during business hours: within 4 hours - BGL will endeavor to respond to support calls logged
outside of business hours: the next business day - Unlimited BGL support incidents per 12 month contract
- Full access to beta release software and usability studies
Remote BGL Support
PC remote control/remote access software, free for personal use. Our support staff can remotely login to your pc with your strict permission to help out and fix any issues you may be receiving.