Support 2016-11-02T09:41:24+00:00

Support Services

BGL has tertiary-qualified support staff, who are professionally trained to deliver efficient and reliable client support. Service delivery is managed by the Support Managers, Support Team Leaders and the Client Relations Managers.

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Log a Support Call

You can log a support call by calling BGL on 1300 654 401, within your software, or through the BGL Client Centre at any time.

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BGL Wiki

The BGL Wiki is your online resource for help, information and support for your BGL products.

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Client Centre

The BGL Client Centre is your one-stop shop for accessing your account details, product support, purchases, BGL Wiki, training manuals and much more.

Support Service Level

Learn more about the level of support service we provide to our clients
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Support Service Level
Telephone and email support during BGL business hours. BGL endeavors to provide a 2 hour response to all support calls.
After hours web based support call logging facilities available through BGL Client Support Centre for next business day response
Unlimited support incidents per 12 month contract

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Remote Support
PC remote control/remote access software, free for personal use. Our support staff can remotely login to your pc with your strict permission to help out and fix any issues you may be receiving.

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Support Service Policy

This policy outlines important information about BGL support delivery