BGL scores 98.62% for customer satisfaction

By March 16, 2017Homepage, News

BGL Corporate Solutions is proud to receive an Australian Achiever Award for Exceptional Customer Service (for the 11th year in row) with a 98.62% customer satisfaction rating.

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The judging process for the 2017 Australian Achiever Awards for Australia’s Computer Systems, Software & Internet Services category was completed on 7 March 2017.

“This is a fantastic effort by the BGL Team”, says Ron Lesh, BGL’s Managing Director. “Awards like this are not won by one person, it is a team effort and my team has worked tirelessly over the past 12 months to make this happen”.

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Now in its 20th year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers – an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on 7 criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Commination and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Some of the comments Australian Achiever received from BGL clients are:

“They are very professional, friendly and easy to deal with. Their communication is excellent and they always seek as much feedback as they can so they can improve”.

“I think BGL Corporate Solutions are fantastic – they are extremely friendly and helpful. Whenever we find we need something extra from the software, they are more than happy to help us with it and are always willing to explain anything that needs any extra explanation. Simple Fund 360 software is a huge leap forward for us and we never want to go back to the old software. They have been a huge help to our business moving forward.”

“They are always helpful and have excellent response times. If we ever encounter an issue, they are always quick to come back with a solution. Overall I have found them to be exceptional in what they do.”

Over the past month, BGL has also released cloud version of our ASIC and company compliance solution CAS 360, and passed 2,200 clients with our market leading SMSF administration solution, Simple Fund 360. “BGL has had a sensation start to 2017” said Lesh.

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