BGL has announced the promotions of Adriana Cavallo and Damien Gunatillake, who will now lead BGL’s Customer Experience (CX) operations globally.
The appointments reflect BGL’s continued international growth in Hong Kong, New Zealand, Singapore and the United Kingdom and reinforce our commitment to delivering exceptional client experiences worldwide.
Adriana Cavallo: General Manager – Customer Experience.
Adriana Cavallo has been promoted to General Manager – Customer Experience, with her responsibilities extending beyond the Asia-Pacific to all BGL jurisdictions.
During her 13+ years at BGL, Adriana has played a key role in shaping the company’s client experience strategy. She has led high-performing teams and driven operational improvements, including automating internal processes to enhance efficiency and service delivery. Her leadership focuses on delivering consistent, high-quality experiences across every client touchpoint.
“I’m excited to be stepping into the role of leading Customer Experience globally,” said Cavallo. “Our customers sit at the heart of BGL and I’m incredibly grateful to work with our amazing teams across all regions to deliver remarkable experiences each day.”
Damien Gunatillake: Head of Customer Experience.
Damien Gunatillake has been promoted to Head of Customer Experience, with his responsibilities also expanding to all BGL jurisdictions.
During his 7+ years at BGL, Damien has held a range of client-focused roles including Support Consultant, Support Team Leader, Account Manager and Client Success Manager. His broad experience across the client lifecycle gives him both practical and strategic insight into client needs.
“I’m thrilled to step into my new role and proud to contribute to BGL’s growing international presence,” said Gunatillake. “I look forward to working with our global teams as we continue enhancing and delivering first class customer experiences for our clients.”
BGL CEO Daniel Tramontana said the promotions mark an important milestone in the company’s international journey.
“This is a great moment in our history and well-deserved recognition of the incredible work Adriana and Damien have done and continue to do every day across our business and the broader industry,” said Tramontana.
“BGL’s international presence is gaining strong momentum. With Adriana and Damien leading our global CX operations, we are well-positioned to support our clients and continue expanding successfully across multiple jurisdictions.”
As BGL continues to grow its global footprint, the CX leadership team will play a central role in ensuring clients across all regions experience the same high standard of service, support and partnership.
