BGL Support

Our team is professionally trained to
deliver fast and reliable software support.

Software Support Services

Based in BGL's head office (Brighton East, Victoria), our tertiary-qualified support staff are professionally trained to deliver efficient and reliable client support. Service delivery is managed by the BGL Support Manager and Team Leaders.

Log a Support Call

You can log a support call via phone, the Client Centre or from within your software.

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Wiki

Your 24/7 online resource for help and software support for BGL desktop products.

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Client Centre

Access your account details, purchases, training manuals and more all in one place.

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Service Protocol

This policy outlines important information about BGL software support delivery.

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Software Support Services

  • BGL will endeavor to respond to support calls logged
    during business hours: within 4 hours
  • BGL will endeavor to respond to support calls logged
    outside of business hours: the next business day
  • Unlimited BGL support incidents per 12 month contract*
  • Full access to beta release software and usability studies

* Not applicable to Simple Fund 360 Trustee Edition
and Simple Fund Desktop Trustee Edition subscriptions.

Remote BGL Support

PC remote control/remote access software, free for personal use. Our support staff can remotely login to your pc with your strict permission to help out and fix any issues you may be receiving.

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Client Services

BGL Client Services (BGL CS) offer a range of competitively priced onsite professional services delivered by experienced BGL support consultants who are up to date with changes in technology and legislation.

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Data Conversion

If you are using another SMSF administration software, our dedicated team can convert your data to Simple Fund 360.

New Installations

Installation of your CAS Desktop and/or Simple Fund software on your network file server
and workstations.

Update Installations

Installation of updates to your CAS Desktop and/or Simple Fund Desktop software on your network file server and workstations.

Site Audit

We can check the setup of your CAS Desktop and/or Simple Fund Desktop software, remove old files, install the latest updates and more!

Database Combine

We can combine multiple Simple Fund Desktop databases into one consolidated database.

Corporate Compliance

We can assist you with downloading companies, preparing ASIC forms and performing system data maintenance tasks.

SMSF Admin

We can input your super fund data to
trial balance stage. Simply provide us with the source data.