BGL Support

Our team is professionally trained to deliver fast and reliable software support.

Software Support Services

Based in BGL's head office (Brighton East, Victoria), our tertiary-qualified support staff are professionally trained to deliver efficient and reliable client support. Service delivery is managed by the BGL Support Manager and Team Leaders.

Log a Support Call

You can log a support call via phone, email, the Client Centre or from within your software.

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Wiki

Your 24/7 online resource for help and software support for BGL desktop products.

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Client Centre

Access your account details, purchases, training manuals and more all in one place.

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Service Protocol

This policy outlines important information about BGL software support delivery.

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Software Support Services

  • BGL will endeavor to respond to support calls logged
    during business hours: within 3 hours.
  • BGL will endeavor to respond to support calls logged
    outside of business hours: the next business day.
  • Unlimited BGL support incidents per 12 month contract.
  • Full access to beta release software and usability studies.

Remote BGL Support

PC remote control/remote access software, free for personal use. Our support staff can remotely login to your pc with your strict permission to help out and fix any issues you may be receiving.

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