Software Support

Our team is professionally trained to deliver
efficient and reliable software support.

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Meet Our Support Team

Based in BGL HQ (Brighton East, Victoria), our tertiary-qualified support staff are professionally trained to deliver efficient and reliable software support. Service delivery is managed by the BGL Support Manager and Team Leaders.

BGL Support – Powered by Zendesk!

Our software support system is powered by Zendesk – a cloud based customer service software used by 200k+ organisations worldwide. Users can:

  • Submit a ticket online – quickly and easily
  • Attach supporting documents and files
  • See your assigned BGL Support Agent
  • Track the activity, progress and status of your ticket
  • Search past tickets, close and reopen tickets

Plus, once your ticket is submitted, Zendesk’s Answer Bot will use artificial intelligence to suggest relevant help articles based on your specific query!

3 steps to get started with
BGL Software Support

Are you faced with a problem in your BGL software and have no idea how to solve it? You’re in the right place! Before submitting a support ticket with our team, try these simple steps to get started with BGL Support and troubleshooting your software.

Step 1.

Search our Online Help

Our Online Help provides you with an abundance of information in a comprehensive, straightforward knowledge base.

Step 2.

Search the BGL Community

The Community is space for users to connect, ask product or industry related questions, share knowledge and support each other.

Step 3.

Submit a Support Ticket

Still need help? It may be time to submit a support ticket. Our team will endeavor to respond to your enquiry as soon as possible.

How do you submit a support ticket?

If you need help with your BGL software, submit a Support Ticket with us and our team will endeavor to respond to your enquiry as soon as possible.

Submit a support ticket
via the BGL Client Centre
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Submit a support ticket
by phone
Contact Us