Software Support

Our team is professionally trained to deliver efficient and reliable software support.

Submit a support ticket

BGL Software Support Services

Based in BGL HQ (Brighton East, Victoria), our tertiary-qualified support staff are professionally trained to deliver efficient and reliable software support. Service delivery is managed by the BGL Support Manager and Team Leaders.

Powered by Zendesk!

Our software support system is powered by Zendesk – a cloud based customer service software used by 200k+ organisations worldwide.
CAS 360 and Simple Fund 360 users can:

  • Submit a ticket online – quickly and easily
  • Attach supporting documents and files
  • See your assigned BGL Support Agent
  • Track the activity, progress and status of your ticket
  • Search past tickets, close and reopen tickets

Plus, once your ticket is submitted, Zendesk’s Answer Bot will use artificial intelligence to suggest relevant help articles based on your specific query!

Delivery & Inclusions

Support Delivery

Our team will endeavor to respond to support calls submitted:

  • During business hours: within 4 hours
  • Outside of business hours: the next business day
Support Inclusions

Your BGL software subscription also includes:

  • Unlimited BGL support incidents per 12 month contract*
  • Full access to beta release software and usability studies

* Not applicable to Simple Fund 360 Trustee Edition and Simple Fund Desktop Trustee Edition subscriptions.

How do you submit a support ticket?

If you need help with your BGL software, submit a Support Ticket with us and our team will endeavor to respond to your enquiry as soon as possible.

Submit a support ticket in
your BGL software
Submit a support ticket in
the BGL Client Centre

If you know your BGL Client Centre username and password, simply login to the and follow the prompts to submit a support ticket.

Submit a support ticket by phone

Remote Support

Download TeamViewer

TeamViewer is a secure remote desktop access and support software that gives the BGL Support Team the ability to remotely access your PC or Mac (with your strict permission) to help resolve critical issues.

Download TeamViewer (Windows)
Download TeamViewer (Mac)