Having a great product is .. well .. great! But good support is even better!
That’s why we have transformed our (CAS 360) support system, moving it to Zendesk – a cloud based customer service software used by 200k+ organisations worldwide!
More control and greater transparency = Power
Our new system puts the power back in your hands, giving you the ability to:
- Log a ticket online – quickly and easily
- See your assigned BGL Support agent
- Attach supporting documents and files
- Track the activity, progress and status of your ticket (coming soon)
- Search past tickets, close and reopen tickets (coming soon)
Plus, once your ticket is logged, Zendesk’s Answer Bot will use artificial intelligence to suggest relevant and helpful articles based on your specific query.
All new CAS 360 Knowledge Centre
We also have a new online help centre (powered by Zendesk) providing you with a wealth of information including help articles, training manuals and integration with the BGL Community – our group discussion forum!
Watch this space
We are rolling out this new support system in stages, starting with CAS 360 users. Simple Fund 360 users will have access in the near future.