The Coronavirus (COVID-19) outbreak is becoming a difficult challenge for many Australian businesses.
At BGL, we’re closely monitoring the impact of the virus and following the Australian government recommendations to support our people, customers and community during this difficult time. We encourage you to check out our update, stay connected and put in place a strategy to get you, your team and your clients through this difficult time.
BGL People – Working from Home
Commencing Tuesday, 24 March 2020, all BGL team members will be working from home.
Our systems enable us to continue to deliver the highest level of support and service to you. Your ability to continue to use your BGL products and access the online help and resources will not change.
BGL Software Support
We would like to encourage you to:
- Log your support queries through your BGL software. This is available in both our cloud and desktop solutions.
- Make use of Live Chat in CAS 360 and Simple Fund 360.
- Email your support queries to us at [email protected].
BGL Incoming/Outgoing Calls
Incoming calls – Our phone lines are still open for general enquiries and will be answered by our administration team.
Outgoing calls – If you are expecting a call from a BGL team member, please be aware that all calls from BGL will display as a “Private Number”.
Software Updates regarding the Economic Response to the Coronavirus (COVID-19)
The Simple Fund 360 team has been working through the recent Coronavirus Economic Response Package. We are conscious that you may be receiving queries from trustees wishing to review their pension payments and also firms looking to implement possible strategies before the TBAR Lodgement dates. We have therefore broken the changes down into two stages. With Stage 1 and Stage 2 now complete.
For more information, visit: https://sf360.zendesk.com/hc/en-au/articles/360040874312
After receiving many calls about migration to cloud-based apps and understanding this is a tough time for all businesses, BGL is offering an investment opportunity to get you up and running – Buy now, pay nothing until 1 July 2020 (offer available to new clients, desktop clients migrating and cloud clients upgrading subscriptions). Click here to find out more >>>
All BGL product training will now be held online indefinitely. So, you can learn from the comfort of your home office! The content provided in our virtual classes will be exactly the same as our classroom training – only the delivery format will change to be via Zoom.
Here is our online training schedule for March – April:
- 31/03 – CAS 360 Essentials – 1pm – 5pm AEDT
- 01/04 – SF360 Level 1 – 1pm – 4pm AEDT
- 02/04 – SF360 Level 2 – 1pm – 4pm AEDT
- 03/04 – SF360 Level 3 – 1pm – 4pm AEDT
- 21/04 – CAS 360 Essentials – 1pm – 5pm AEST
- 22/04 – SF360 Level 1 – 1pm – 4pm AEST
- 23/04 – SF360 Level 2 – 1pm – 4pm AEST
- 24/04 – SF360 Level 3 – 1pm – 4pm AEST
Course Fees: $150.00 + GST per person, per course
For more information, visit: www.bglcorp.com/hub/training
We will continue to work within government guidelines and recommendations, placing the well-being of the BGL team at the core of our actions. We are also committed to you as our clients and we will do all we can to support you during this difficult time.
Feel free to contact your Account Manager on 1300 654 401 if you have any concerns or queries.