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BGL update as a result of the Coronavirus (COVID-19) outbreak

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The Coronavirus (COVID-19) outbreak is becoming a difficult challenge for many Australian businesses.

At BGL, we’re closely monitoring the impact of the virus and following the Australian government recommendations to support our people, customers and community during this difficult time. We encourage you to check out our update, stay connected and put in place a strategy to get you, your team and your clients through this difficult time.

BGL People – Working from Home

Commencing Tuesday, 24 March 2020, all BGL team members will be working from home.
Our systems enable us to continue to deliver the highest level of support and service to you. Your ability to continue to use your BGL products and access the online help and resources will not change.

BGL Software Support

We would like to encourage you to:

  • Log your support queries through your BGL software. This is available in both our cloud and desktop solutions.
  • Make use of Live Chat in CAS 360 and Simple Fund 360.
  • Email your support queries to us at [email protected].

BGL Incoming/Outgoing Calls

Incoming calls – Our phone lines are still open for general enquiries and will be answered by our administration team.
Outgoing calls – If you are expecting a call from a BGL team member, please be aware that all calls from BGL will display as a “Private Number”.

Software Updates regarding the Economic Response to the Coronavirus (COVID-19)

The Simple Fund 360 and Simple Fund Desktop Product Teams are across the many new developments introduced by the government and are working to release software updates for these changes as soon as possible.

For more information, visit: https://sf360.zendesk.com/hc/en-au/articles/360040874312

Classroom Training

All BGL product training will now be held online indefinitely. So, you can learn from the comfort of your home office! The content provided in our virtual classes will be exactly the same as our classroom training – only the delivery format will change to be via Zoom.

Here is our online training schedule for March – April:

Week 1

  • 31/03 – CAS 360 Essentials – 1pm – 5pm AEDT
  • 01/04 – SF360 Level 1 – 1pm – 4pm AEDT
  • 02/04 – SF360 Level 2 – 1pm – 4pm AEDT
  • 03/04 – SF360 Level 3 – 1pm – 4pm AEDT

Week 2

  • 21/04 – CAS 360 Essentials – 1pm – 5pm AEST
  • 22/04 – SF360 Level 1 – 1pm – 4pm AEST
  • 23/04 – SF360 Level 2 – 1pm – 4pm AEST
  • 24/04 – SF360 Level 3 – 1pm – 4pm AEST

Course Fees: $150.00 + GST per person, per course

For more information, visit: www.bglcorp.com/hub/training

We will continue to work within government guidelines and recommendations, placing the well-being of the BGL team at the core of our actions. We are also committed to you as our clients and we will do all we can to support you during this difficult time.

Feel free to contact your Account Manager on 1300 654 401 if you have any concerns or queries.