Many people think business is all about numbers. But it’s not.
Business is really about people. Business is about building a great team and supporting that team through thick or thin.
BGL has great people who have built absolutely extraordinary computer software products. CAS 360 and Simple Fund 360 are sensational software solutions and are clearly #1 in their classes. Let me repeat that: Clearly #1.
They are #1 when it comes to numbers but they are not #1 because of the numbers.
They are #1 because they solve many problems for our clients in innovative ways and with software that is of exceptional quality. They are #1 because we listen to our clients and we put into our software what our clients want.
And because we look for new ways to help our clients be more efficient. Accounting workpapers, BGL SmartDocs and digital signing in Simple Fund 360 are examples of unique features only available in our software solutions. Automation, reliability and ASIC compliance are exceptional features in CAS 360.
Passing 750,000 entities in the cloud is a fantastic achievement. My team should be incredibly proud of what they have achieved over the past 6 years. BGL set its BHAG of connecting 1,000,000 people to our products by 2020 in 2014. This was a big hairy audacious goal when at the time we had maybe 10,000 connections. We would never have thought in our wildest dreams that we would reach this target – and reach it 1 year early – but we did. We did because of the contribution of every current and past member of the BGL Team.
Our new BHAG is even more audacious. But I am confident that working together with the right people in the right seats on the bus, the right culture and the right focus we will achieve this too.
The past 6 months have been pretty depressing in Victoria. And I hope by now our team realised they have done nothing wrong. They have not caused this mess. They have done the right thing all the way through this government caused disaster.
I am really proud of what we have achieved working together so far this year. We have won many awards for our software and the national Australian Achiever award for our customer service. Providing first class customer service has always been a priority at BGL so it is fantastic see a 99%+ CSAT (Customer Satisfaction) score across our support services.
But none of this happens without leadership. I am really proud of how the BGL leadership has worked together through this time to ensure our team are happy, healthy, safe and productive.
We will get out of this mess soon. And we will come out stronger for the experience. I have always been an optimist. It is a shame my optimism does not extend to our politicians – what a sad and (not) sorry bunch they are. I am confident about BGL, our business and our country eventually getting out of this mess caused by a plethora of incompetent politicians and public servants. These people are simply out of their depth.
To my Team, a HUGE thank you. You are a great bunch of people and you thoroughly deserve all the success and rewards that have come and will come your way.