New support platform for CAS 360 and Simple Fund 360

By February 21, 2019March 12th, 2019BGL Update, CAS 360, Homepage, News, Simple Fund 360

BGL is proud to announce the release of our new client support platform using Zendesk for CAS 360 and Simple Fund 360.

“We have spent the past few months integrating CAS 360 and Simple Fund 360 with Zendesk to create a seamless support experience for our clients”, said Ron Lesh, BGL’s Managing Director. “Zendesk, used by over 200,000 organisations worldwide, will provide BGL clients with new support experience with more control over their support tickets and greater transparency on the support process”

The release of a new support platform with Zendesk is another game-changer for CAS 360 and Simple Fund 360 clients. BGL has invested to integrate the Zendesk platform into our applications and Sugar CRM system. Zendesk will provide our clients with many support options as we move forward.

“I’m really proud of support team for their constant hard-work, which has resulted for many customer service awards for BGL. Now, they’re taking this experience to a whole next level”, highlights Lesh. “With Zendesk, users will be able to track the progress of their support queries, search for past tickets, re-open or close tickets as well as check any question or query. This entire new customer-support experience will definitely make communications between our support team and our clients a breeze”.

BGL has won Australian Achiever Awards for exceptional customer service for the last 11 years. “Our approach to customer services is pretty simple – we are there to serve our clients. And w e are now have the world’s leading platform, Zendesk, to support our endeavours”, added Lesh.

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