BGL Corporate Solutions announce the commercial release of its company secretarial software solution in Singapore, CAS 360.
Read More
Published by Australian Fintech on 07 March 2022
Click here to read on the Australian Fintech website
BGL Corporate Solutions celebrate the 25th anniversary of its pioneering SMSF administration solution, Simple Fund.
BGL Corporate Solutions is proud to announce it has been recognised as Best RegTech Solution in the FinTech Breakthrough Awards 2022.
BGL Corporate Solutions is proud to announce the release of Company Constitutions in its cloud-based ASIC corporate compliance and trust management software solution, CAS 360.
BGL collaborates with Cointree to provide cryptocurrency price feed NBOC
BGL Corporate Solutions, Australia’s leading provider of SMSF administration, portfolio administration and ASIC corporate compliance solutions, in collaboration with Cointree, a leading cryptocurrency exchange, announce the release of NBOC; an Australian based solution providing a daily price feed for hundreds of cryptocurrencies.
“This is an industry first solution, and we are extremely proud to have developed NBOC together with our long-term friends and partners at Cointree,” said Ron Lesh, BGL’s Managing Director. “Unlike stocks on the ASX that cease trading every afternoon and have a single price, cryptocurrencies are traded 24/7 across multiple exchanges and in multiple countries. This makes accurate valuation challenging. So, BGL and Cointree developed NBOC to solve this problem for our clients with the goal of making cryptocurrency valuations reliable and more accessible for everyone.”
“We have witnessed a significant increase in SMSFs and trusts investing in cryptocurrency over the last five years,” said Shane Stevenson, Cointree’s CEO. “There is an increasing need to value cryptocurrency trades accurately and with confidence. The BGL team has been fantastic to work with and we are all very excited to deliver an industry-first solution to SMSFs.”
Cryptocurrencies are a growing asset class in BGL’s Simple Fund 360 and Simple Invest 360 which now administers $100’s of millions in cryptocurrencies. NBOC’s exclusive daily automated data feed will provide Simple Fund 360 and Simple Invest 360 clients with up-to-date prices for cryptocurrency for SMSFs, companies, trusts and individuals. The cryptocurrency valuation is used for calculating values for financial reports and member balances at 30 June.
NBOC aggregates the public pricing data from five of Australia’s largest and longest-running crypto exchanges; Cointree, BTC Markets, CoinSpot, CoinJar and Independent Reserve. Combining this data provides a ‘fair and reasonable’ valuation. As each exchange may have differing prices, NBOC will generate valuation taking into account these differing prices.
“The BGL Ecosystem has 350+ partners and we are thrilled to add Cointree NBOC to the list,” added Lesh.
BGL is proud to celebrate the 5th anniversary of its cloud-based ASIC corporate compliance and trust management software solution, CAS 360.
BGL congratulates Chief Operations Officer Daniel Tramontana on 25 years at BGL.
Do you know that friend in your life who’s honest and will tell you when your shirt is horrible and to never wear it again? Or that you have lunch in your teeth and making a fool of yourself? Well, I’m that friend and I’ve written you a letter.
Dear New Friend,
I have met many people in the past that have tried to engrain CX through their business. I’ve seen some succeed and some commit a total faux pas. I care about you and I’m here to help you avoid being the latter.
Customer Service and CX Confusion: Customer service and client experience are not the same.
- Zendesk defines customer service as “the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.”.
- Whereas their definition for customer experience is “Customer experience (CX) is everything related to a business that affects a customer’s perception and feelings about it.”
Although not the same, it is important to note that they are very much integrated. To succeed in the CX space, you should always strive to provide optimal customer service but that only scratches the surface of CX – Don’t be fooled! Avoid thinking CX has been implemented successfully if you’ve only mastered customer service.
CX Responsibility: Who is responsible for CX is not up for debate.
You can’t simply give everyone in the company full responsibility for implementing CX and hope it grows organically, it won’t. However, you also can’t give one employee soul responsibility for CX because it is a culture you need to nurture. Culture doesn’t come from one person; everyone needs to be on the same bus and heading in the same direction! It’s a terrifying concept trying to think of how to get everyone on the same page, I know, but once you get momentum there’s no stopping you.
Depending on the size of your business, would recommend appointing someone (or a team) into CX role(s). It’s their responsibility to drive CX strategy and continuous improvement. In addition to this, it’s every single employee’s responsibility to take that strategy and bring it to life. One in, all in and if not, maybe they caught the wrong bus?
Technology: CX isn’t just about having the latest technology.
As an example, BGL implemented Zendesk in 2018 as our core technical support platform and yes, it’s one of the greatest pieces of technology in the support space but it’s not the only reason BGL has one of the best support offerings in our industry.
Here’s only some of what sets us apart in Technical Support:
- The Zendesk platform
- An amazing, knowledgeable, and hungry Support Team
- Strong backing from leadership and other BGL Teams
- A Documentation Team that creates invaluable content
- An Admin Team that acts as your first point of contact
- Product Teams that push industry-leading software
- Detailed workflows and processes to set the standard
- KPI’s and data-driven decisions
- Culture!
My point is, it’s great that BGL has Zendesk and it makes CX easier to implement, but we wouldn’t be successful without all the moving parts.
Touchpoints: CX is not just one touchpoint in one part of the company – It's every touchpoint!
Often people make the mistake of thinking CX is most important in their Support Teams or Account Management Teams however, the fact is that it is every single touchpoint your clients have with your business (directly or indirectly).
It’s the greeting they receive at reception, it’s the website look and feel, it’s the webinar you run, it’s even down to the way some random person talks about your business in a forum. EV-ER-Y THING!
Please don’t make the mistake of thinking it matters more in any one space throughout the business!
My friend, I hope that I have guided you in the right direction and in some way helped you to avoid being the person with lunch in their teeth. My final piece of advice, for now, is to not overwhelm yourself with the big picture. Zoom in, break it down bit by bit and adopt this as a lifestyle change. You’ve got this, I know you do.
So, how will you approach CX and avoid the faux pas?
Love,
Your CX BFF
Published by Australian Fintech on 15 February 2022
Click here to read on the Australian Fintech website
BGL releases portfolio consolidation with AVA Systems
BGL Corporate Solutions, Australia’s leading provider of SMSF administration, portfolio administration and ASIC corporate compliance solutions, announce its Simple Fund 360 and Simple Invest 360 are now integrated with advisory and reporting software solution, AVA Systems.
“It’s great to add AVA Systems to the BGL Ecosystem,” said Ron Lesh, BGL’s Managing Director. “The integration between Simple Fund 360, Simple Invest 360 and AVA Systems provides consolidated portfolio reporting for fund, trust, company and individual portfolios giving our clients and their clients a holistic portfolio view.”
Andrew Quinn, CEO and Founder of AVA Systems, said, “We’re thrilled with this partnership and to be able to offer BGL clients AVAs grouped reporting tool straight from their platform. Personally, I have been in the corporate advisory and insolvency sector for over a decade and saw the niche for accountants needing software to become more hands for their clients. Coupled with AVAs family grouped reporting ability and AVAs integration with BGL, AVA can now allow accountants to advise on how their clients are doing swiftly and efficiently. Superannuation, investments and businesses all tied into one.”
Apart from integrating with the BGL product suite through Simple Fund 360 and Simple Invest 360, AVA also allows clients to consolidate Xero ledgers with more integrations coming in the near future. “This is a real win-win for our clients,” added Lesh.
BGL currently has over 350 partners in its Ecosystem and it is great to be able to add AVA Systems to the list.
We have an endemic of leadership in this country. The biggest threat to our nation and people is not the virus. It is in fact many of our leaders.
As a 1st generation migrant, I was so proud to call this country home. So proud when I traveled overseas to boast about the beauty of our landscape, freedoms and wonderful opportunities available to all. Friends and family would engage with me with a sense of envy of the beautiful country of Australia.
Today I am not so proud. Today I am disappointed that the fabric which once distinguished our very country from the rest of the world has been torn apart.
In my VIEW, the deterioration of our society across this nation is directly attributed to our leaders. Many of our leaders have forgotten that their purpose is to serve the people. To set the stage, creating a society that is united and overflowing with opportunity. A society that is inclusive, considerate and respectful. One where differing views are accommodated, respectfully discussed, and embraced. One where an individual is not mocked or shamed for communicating a deeply held belief.
Instead, many of our leaders have caused a deeply divided Australia. One where people’s choices have been eroded and mandates have been forced. Compliance has been heralded and bragged about as great leadership. I instead view it as an abuse of power and coercion to force outcomes. People forced to make a choice between putting food on the table and or going without, is not a choice. For some, it may be, but for many, it’s about dignity, provision and survival.
Consider the recent protests in Melbourne where those who attended branded extremists. A small % may well be, the majority however are not. They are normal everyday Victorians who are appealing to the tone-deafness of our leaders. What I can not believe is the government officials not presenting themselves before the people to hear their cries and address their needs. Instead, with arrogance and contempt, they press on because the preservation of their pride and the need to be right is far more important than doing the right thing for the people.
Countless decisions by many of our leaders and their behaviors leave much to be desired. For many in power, their experience and qualifications (huge lack of) to hold a position has me questioning the validity and competence of those elected to run a proper economy, education and health system. Let me ask a question, would you let an accountant perform a knee reconstruction? Absolutely not. The reality is, many of our leaders are elected on personality, popularity, spin and how big their budgets are to run good campaigns. Being friends with those in power also seems to be an important checkbox to be ticked when assessing the suitability of a candidate. Very obvious is the fact that qualifications and experience are not part of the recruitment equation.
We need an overhaul of leadership in this country.
We need people to step up who are competent, qualified and most importantly invested in this great country and its people.
People who will push aside the narrative, take a stance and truly represent the people that trust them to lead.
Recent Comments