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BGL achieves industry leading results for Customer Support!

By BGL Update, Culture, In the Media, TechnologyNo Comments

BGL is 14.7 hours faster at first support replies and 54 hours faster at providing a full resolution!

BGL introduced Zendesk as its technology solution for client support in mid-2018. Since that time, the BGL Team has worked to implement Zendesk in all areas of the BGL business, replacing old help databases, telephone support systems and, giving BGL the ability to add chat support.

Zendesk recently provided BGL with performance comparisons. The data showed BGL was 14.7 hours faster at first support replies and 54 hours faster at providing a full resolution to client problems than those in similar industries. 

“These results are amazing and were achieved through the skills and expertise of our Support, Client Success, Account Management and Data Services Teams” said Ron Lesh, BGL’s Managing Director. “I am really proud of our teams and their commitment to providing clients with excellent customer service”.

“I am also really impressed with the work of our Documentation Team” added Lesh. “27.74% of our clients took a first look at our documentation to try to resolve their queries – this is 21.71% higher than the industry benchmark of just 6.03%”.

“This is one of the reasons BGL won the 2020 National Australian Achiever for Excellence in Customer Service” noted Lesh. “We understand it does not matter how good a software is if customer service is bad. At BGL, our focus has always been on providing the best software and remarkable client experiences.

Zendesk Support is integrated with BGL’s software platforms CAS 360, Simple Fund 360, and Simple Invest 360, giving users access to Live Chat with a member of our team and the ability to log a  telephone support call without leaving our applications helps to provide our clients with a seamless support experience.

Find out more about BGL’s omnichannel customer support: bglcorp.com/hub/support/

BGL recognised as the 6th best technology workplace in Australia & New Zealand

By BGL Update, Culture, In the Media, Industry, NewsNo Comments

BGL Corporate Solutions, developer of Australia’s leading SMSF administration and ASIC Company Compliance software solutions, is proud to announce it has been recognised on 2021 AFR BOSS Best Places to Work List as the 6th best technology workplace in Australia & New Zealand.

“We are honoured to rank #6 on the technology list from nearly 700 nominated organisations across Australia and New Zealand” says Ron Lesh, BGL’s Managing Director. “The assessment, conducted by Inventium, requires a written submission from BGL and a Team survey, with questions relating to policies, practices, and programs at BGL. The methodology is underpinned by Inventium’s Workplaces of the Future framework, which identifies ten key factors critical to employees feeling motivated and engaged at work”.

“This is an absolutely fabulous achievement by the BGL Team and especially our People and Culture Team”, added Lesh. “Over the past 30 years BGL has grown to become the leading provider of SMSF administration and ASIC company compliance software solutions in Australia and we would not be here without our amazing team of 170+ committed professionals. We believe great goals can only be achieved with inspired and passionate people! This award recognises our efforts and practices to provide our staff with a safe, flexible, inclusive, and friendly work environment, where they feel inspired, motivated and produce amazing results for our clients”. 

“Inventium is proud to announce the 2021 Best Places to Work list in conjunction with the Australian Financial Review. We have undertaken extensive research into what truly makes a brilliant workplace and we are thrilled to recognise many organisations who are leading the way with innovative practices that drive key elements such as flexibility, wellbeing, and equality”, Inventium said.

ABOUT THE AFR BOSS BEST PLACES TO WORK LIST 

The AFR BOSS Best Places to Work list recognises and ranks the best places to work in Australia and New Zealand, by industry, and is the premier list of its kind. The list is judged and compiled by Inventium – Australia’s leading behavioural science consultancy, using unique research-based methodology. In 2020, the list comprised ten industry lists, compiled from nearly 700 nominations. More info

ABOUT THE AUSTRALIAN FINANCIAL REVIEW 

For more than 50 years The Australian Financial Review has been the authority on business, finance and investment news in Australia. It has a reputation for independent, award-winning journalism and is essential reading for Australia’s business and investor community. The Australian Financial Review is owned by Fairfax Media Limited [ASX:FXJ], a leading multi-platform media company in Australasia. More info

ABOUT INVENTIUM 

Inventium is Australia’s leading behavioural science and innovation consultancy. Inventium applies the latest findings from science to help organisations unlock growth through innovation and to create brilliant workplaces that get the very best out of their people. Inventium is the official methodology partner of the AFR Boss Best Places to Work List and the AFR Boss Most Innovative Companies list. More info

BGL welcomes Matt Green to the BGL Leadership Team

By BGL Update, Culture, HomepageOne Comment

BGL is delighted to welcome Matt Green to the BGL Leadership Team. Matt is currently a director of MXL Consulting and former Team Lead at myprosperity.

Having worked with multinational corporates, SMEs and start-ups with angel or venture capital backing, Matt brings to the BGL Team many experiences and learnings from both the product and sales perspectives. Matt will join the BGL Team as the Head of Sales and Account Management with a focus on building strong relationships with existing clients and prospects to drive sustainable growth in BGL cloud products.

“I’m thrilled to be joining BGL!” said Matt Green. “BGL has a wonderful team. They’ve worked hard to build a solid business with innovative products and enjoy very loyal customers. I look forward to helping the BGL Team build upon their successes to date”.

“Matt is a great addition to the BGL Leadership Team” says Ron Lesh, BGL’s Managing Director. “Matt has a wealth of experience in the accounting and financial services industry and with SaaS businesses. We are excited Matt has decided to join us”.

BGL has a team of over 150 people across Australia, China, Hong Kong, Philippines and Singapore.