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When you find the right culture, it all makes sense!

By Culture, HomepageNo Comments

When you find the right culture, it all makes sense!

I’ve found my “happy place” – in a work / culture sense at a place I’d never heard of – BGL.

An insider's experience, coming in from the outside...

After working for incredible, global organisations and an inspirational NFP where I’ve been presented with so many opportunities, I found myself a bit lost during this Covid thing (alongside everyone else!). After taking time off and having the opportunity to focus on my kids, I wasn’t sure what to do next. Volunteering is amazing and a passion, but one needs cash to pay the bills (I know – I’m a dreamer).

I casually looked at a few roles that sounded perfect on paper. It took a few months and stints of contracting, but finally something really caught my eye and it was only after I’d had my first interview that I realised the diamond I’d stumbled upon.

My first interview with BGL was with some guy called Ron and another called Daniel. Must be recruiters? Oh nooo. Ron created, built and has run BGL for close to 35 years. Daniel, as I learned, is the COO and has been integral to BGL for over 20 years (and my boss. Spoiler alert…). For the two most senior people in the organisation to interview me – and it was Round One – made me sit up. These guys really care about the existing team and want to ensure new recruits are a cultural fit.

I was very grateful and nervous that Ron and Daniel thought I had the skills and I made it to Round Two – “The Team Interview”. Have any of you ever been interviewed by your potential future team? I hadn’t and it was nerve-wracking! And then it all made sense. The team is composed of six highly skilled and energetic marketers – it was so much fun to meet them and hear what they are looking for in a new colleague. 

Long story short – I GOT THE ROLE! Don’t want to show off when so many of us are really finding it hard to find work (BGL are hiring…) but I’m loving being part of a culture that gets me and I feel a part of something! Everyone, I mean EVERYONE, is included. Ron bought us all lunch the other day (pre-lockdown). There are no barriers, there’s no pecking order. We are all there to do the best we can and it’s inspiring working with such a talented team of dark horses.

BGL rarely promotes themselves – the culture and the time-saving products speak volumes. Am so grateful to be a part of this awesome team. The moral of the story is: when an opportunity taps you on the shoulder and the culture is a fit, go for it!

Working from home: My observations. For your consideration.

By Culture, HomepageOne Comment

The last 14 months have changed the way we work. With many of us forced to work from home. We have had to adjust by force.

While many employees claim how amazing the arrangement is, cracks are appearing and we are to be concerned.

While in many cases yes productivity has increased, my view is that true engagement has decreased. The glue that keeps people together and helps organisations build great culture has taken a hit and it is a threat to our organisations and people.

On the people front, we have much to be concerned about. The risk of losing team members has never been higher. Firstly as a result of people shortage. Secondly, people are isolated, disconnected and more vulnerable to being poached. Thirdly, they have missed out on much training and development, which takes place professionally and in learning from and in working with their peers. Many are simply just doing their jobs, the same thing day in and day out. Bit by bit, as their skill set remains stagnant, they are becoming detached and concerned about their career advancement.

People’s mental health has taken a hit. In Melbourne, the latest lockdown, while not long, was the hardest. While finally stepping into a sense of normality our freedoms were once again taken from us. Many are suffering. Many in silence. Much of this has been heightened by isolation, fear, the erosion of a sense of belonging and comradery that keeps people engaged, interested and connected.

Human engagement is so important on many fronts. As leaders, our role is to set the vision for the team and to excite and inspire your team towards it. This cannot be done virtually. Social aspect aside, human engagement also allows us to get a better gauge of where people are truly at. Observation is such an important part of encouraging and building a culture of wellbeing.

I am all for a balanced working arrangement. One where there is flexibility that provides a healthy balance of working from home. One that includes enough touchpoints with their peers and the greater team to ensure they are connected and where culture can continue to be built. Human touch has never been more important and failure to encourage it will cost us both the short and long term.

Mental Health: No judgment. No shame. No bias. Just listen.

By Culture, In the Media, No Drama with Tramma, WellnessOne Comment

The last 14 months have been tough. The impact is widespread. The effect on people’s personal and emotional wellbeing has been enormous. It is not something you can just throw money at and hope it goes away.

Mental health is a topic that I am passionate about. Having the support of Ron Lesh to pursues this accreditation is something that I am very grateful for. When I undertook the MH First Aid course, one of the great takeaways was that my role is not to diagnose but to simply come alongside people and point them in the right direction. This was empowering and showed WE can ALL make a difference. People often ask me how we in Victoria are faring in lockdown. Personally, while frustrated and limited at times, overall, I am doing okay. I have an amazing role and blessed to be a part of an incredible business. For this I am grateful. I do however have my days and to counteract this I do my best to live my life with the greatest level of normality. I regularly touch base with those most important to me. I do my best to watch my self-talk, exercising, taking breaks, get fresh air, limit my time on the media, create tasks and projects to keep me occupied.

However, my mind is NEVER far from those that are not doing well. The reality is that millions of people and across this state are suffering emotionally, mentally and financially. Businesses and lives touched devastating ways. Let’s add to this loneliness, lack of access to health care, 3 previous lockdowns, fear-mongering media and language, separation, home-schooling and the list goes on and on and we are pretty much beyond the tipping point of a mental health tsunami.

To back my observations, I read an interesting article in The Age on Saturday 5 June titled – “‘I can’t be bothered’: Victorians battling ‘compounding fatigue’ of lockdowns” by Wendy Tuohy, where Rhonda Andrew’s CEO of Barrington Centre, a corporate and wellbeing service provider, provided some very interesting data.

From 27 May to 3 June:

  •  82% ⬆️ in demand for support
  • 40% ⬆️ family conflict
  •  55% ⬆️ workplace issues
  •  82% ⬆️ mental health requests

The sentiment in this state from many that I speak to is that the idea of “We have done this before, we will do it again” or “We have got this”, simply does not cut it.

Many are tired. Many have no more to give. Many just want to get on with our lives and live. This is the reality that we as business leaders, managers and people across this state MUST acknowledge, work with and help navigate people through.

Each of us is touched by what is going on. And if we personally are not, then someone we know is. These lockdowns hurt and it is more important to be on the lookout for each other than ever before.

Please, if you are struggling, please do reach out. It is okay to not be okay. There are times where you will be trapped in thoughts of negativity or feelings of hopelessness. The reality is that it is hard not to be. It is normal. However, do your best to not stay in that space too long. If you do however find these thoughts and feelings lingering, take action. Speak to someone. Call your doctor. Early intervention works.

Make sure to look out for others also. Look for signs that they may be struggling. Be on the lookout for things like withdrawing behaviour, social media activity contrary to their normal behaviour, slow to or no response to messages, negative language, letting go of their appearance or hygiene. Pretty much, any behaviour outside of their normal selves is a window for you to ask the question “R UO K?” or “I have noticed this, is all ok?” Believe, it can make all the difference.

Be informed and across the resources like R UO OK?, Beyond Blue, and Headspace, to name a few. There are many great tools available to not only better understand mental health but to come alongside, and help others along their journey.

Finally, I cannot help but emphasise that you are not alone. Don’t be afraid to put your hand up and say you need help. On the other hand, if you are doing okay, don’t be afraid to extend a hand and reach out to someone that you know is not and let them know you are there for them.

No judgment. No shame. No bias. Just listen.

Just genuinely care!

We can all make a difference.

 

 

Reference: Wendy Tuohy | The Age

BGL achieves industry leading results for Customer Support!

By BGL Update, Culture, In the Media, TechnologyNo Comments

BGL is 14.7 hours faster at first support replies and 54 hours faster at providing a full resolution!

BGL introduced Zendesk as its technology solution for client support in mid-2018. Since that time, the BGL Team has worked to implement Zendesk in all areas of the BGL business, replacing old help databases, telephone support systems and, giving BGL the ability to add chat support.

Zendesk recently provided BGL with performance comparisons. The data showed BGL was 14.7 hours faster at first support replies and 54 hours faster at providing a full resolution to client problems than those in similar industries. 

“These results are amazing and were achieved through the skills and expertise of our Support, Client Success, Account Management and Data Services Teams” said Ron Lesh, BGL’s Managing Director. “I am really proud of our teams and their commitment to providing clients with excellent customer service”.

“I am also really impressed with the work of our Documentation Team” added Lesh. “27.74% of our clients took a first look at our documentation to try to resolve their queries – this is 21.71% higher than the industry benchmark of just 6.03%”.

“This is one of the reasons BGL won the 2020 National Australian Achiever for Excellence in Customer Service” noted Lesh. “We understand it does not matter how good a software is if customer service is bad. At BGL, our focus has always been on providing the best software and remarkable client experiences.

Zendesk Support is integrated with BGL’s software platforms CAS 360, Simple Fund 360, and Simple Invest 360, giving users access to Live Chat with a member of our team and the ability to log a  telephone support call without leaving our applications helps to provide our clients with a seamless support experience.

Find out more about BGL’s omnichannel customer support: bglcorp.com/hub/support/

BGL recognised as the 6th best technology workplace in Australia & New Zealand

By BGL Update, Culture, In the Media, Industry, NewsNo Comments

BGL Corporate Solutions, developer of Australia’s leading SMSF administration and ASIC Company Compliance software solutions, is proud to announce it has been recognised on 2021 AFR BOSS Best Places to Work List as the 6th best technology workplace in Australia & New Zealand.

“We are honoured to rank #6 on the technology list from nearly 700 nominated organisations across Australia and New Zealand” says Ron Lesh, BGL’s Managing Director. “The assessment, conducted by Inventium, requires a written submission from BGL and a Team survey, with questions relating to policies, practices, and programs at BGL. The methodology is underpinned by Inventium’s Workplaces of the Future framework, which identifies ten key factors critical to employees feeling motivated and engaged at work”.

“This is an absolutely fabulous achievement by the BGL Team and especially our People and Culture Team”, added Lesh. “Over the past 30 years BGL has grown to become the leading provider of SMSF administration and ASIC company compliance software solutions in Australia and we would not be here without our amazing team of 170+ committed professionals. We believe great goals can only be achieved with inspired and passionate people! This award recognises our efforts and practices to provide our staff with a safe, flexible, inclusive, and friendly work environment, where they feel inspired, motivated and produce amazing results for our clients”. 

“Inventium is proud to announce the 2021 Best Places to Work list in conjunction with the Australian Financial Review. We have undertaken extensive research into what truly makes a brilliant workplace and we are thrilled to recognise many organisations who are leading the way with innovative practices that drive key elements such as flexibility, wellbeing, and equality”, Inventium said.

ABOUT THE AFR BOSS BEST PLACES TO WORK LIST 

The AFR BOSS Best Places to Work list recognises and ranks the best places to work in Australia and New Zealand, by industry, and is the premier list of its kind. The list is judged and compiled by Inventium – Australia’s leading behavioural science consultancy, using unique research-based methodology. In 2020, the list comprised ten industry lists, compiled from nearly 700 nominations. More info

ABOUT THE AUSTRALIAN FINANCIAL REVIEW 

For more than 50 years The Australian Financial Review has been the authority on business, finance and investment news in Australia. It has a reputation for independent, award-winning journalism and is essential reading for Australia’s business and investor community. The Australian Financial Review is owned by Fairfax Media Limited [ASX:FXJ], a leading multi-platform media company in Australasia. More info

ABOUT INVENTIUM 

Inventium is Australia’s leading behavioural science and innovation consultancy. Inventium applies the latest findings from science to help organisations unlock growth through innovation and to create brilliant workplaces that get the very best out of their people. Inventium is the official methodology partner of the AFR Boss Best Places to Work List and the AFR Boss Most Innovative Companies list. More info

BGL welcomes Matt Green to the BGL Leadership Team

By BGL Update, Culture, HomepageOne Comment

BGL is delighted to welcome Matt Green to the BGL Leadership Team. Matt is currently a director of MXL Consulting and former Team Lead at myprosperity.

Having worked with multinational corporates, SMEs and start-ups with angel or venture capital backing, Matt brings to the BGL Team many experiences and learnings from both the product and sales perspectives. Matt will join the BGL Team as the Head of Sales and Account Management with a focus on building strong relationships with existing clients and prospects to drive sustainable growth in BGL cloud products.

“I’m thrilled to be joining BGL!” said Matt Green. “BGL has a wonderful team. They’ve worked hard to build a solid business with innovative products and enjoy very loyal customers. I look forward to helping the BGL Team build upon their successes to date”.

“Matt is a great addition to the BGL Leadership Team” says Ron Lesh, BGL’s Managing Director. “Matt has a wealth of experience in the accounting and financial services industry and with SaaS businesses. We are excited Matt has decided to join us”.

BGL has a team of over 150 people across Australia, China, Hong Kong, Philippines and Singapore.