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Monthly Archives

October 2021

CAS 360 Product Update Release – October 2021

By CAS 360, Product UpdatesNo Comments

Hello all and welcome to the spooky season! It’s almost Halloween and we have another BIG CAS 360 update full of delicious treats for you!

Don’t forget to join the conversation about this release and so much more on the BGL Community >>>

What's New in CAS 360?

Director ID

The introduction to Director ID is one of the biggest changes to corporate compliance work for a very long time. All Australian company directors are now required to identify themselves with the ABRS, via MyGovID between now and November 30, 2022.

In CAS 360 we have built a great set of features to help you through this new requirement.

Each company now has a new alert, the Director ID alert. This alert will show how many company directors have completed that Director ID requirement when you hover over.

To view more information the user can click on ‘Go to Director IDs’

The Director ID modal contains a number of important features.

  • Firstly you can email all company directors about the new Director ID requirements, we have included an “introduction to Director ID” email template, which you can customise, to let your clients know about this new requirement.
  • You can see which Directors have and have not completed their Director ID requirements
  • You can also see if the Director is also a director in any other company
  • If the Director ID deadline date is fast approaching, you can send a reminder email to the director
  • If you do not have a director’s email address, you can add the email address via this screen
  • Also, once the Director has completed their Director ID requirements, you can add the ID number, and it will be saved against the Directors records

Digital signing improvements

We have also added some great new features for clients who have CAS 360 integrated with our Digital Signing partners. Now when preparing any set of documents in CAS 360, you can set that all signatories receive the signed document pack once it has been signed by all signatories. This is an option that is controlled by you as the preparer.

If you are preparing an Annual Review and send it out for digital signing, you can now have the Annual Review automatically set as ‘Annual Review Complete’ when the document has been signed by all signatories.

Also, for those that have an account with more than one digital signing provider or are in the process of transitioning from one provider to another we have now added support for multiple signing providers connected to CAS 360 at the same time.

Company shareholder and trust unitholder registers

Next up is a whole new way of preparing Company Shareholder and Trust unitholder registers, we have built a beautiful MS Excel export of these registers. We know how much you all love a good spreadsheet. CAS 360 now allows you to export these holdings and filter, sort or organise to your heart’s content.

Plus, so much more!

There is so much more in this update, we have added version 2 of our document management APIs for those that have your documents integrated. We have a new trust relationship position in Alternate Appointer, improved the Company screen hovers so they are less sensitive, added new merge fields for addresses and capital.

Enjoy!

BGL commits to supporting mental health and wellbeing with Mental Health First Aiders

By Australian FinTech, In the Media, NewsNo Comments

“I am incredibly proud of the team” said Ron Lesh, BGL’s Managing Director. “With the help of Joel Clapham, Founder and Chief Mental Health Champ at Hearten Up, all 25 members of the BGL leadership team are now accredited Mental Health First Aiders. This equates to 1 trained Mental Health First Aider for every 7 BGL team members.”

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BGL commits to supporting mental health and wellbeing

By BGL Update, CultureNo Comments

BGL is proud to announce 25 members of its leadership team are now accredited Mental Health First Aiders.

“I am incredibly proud of the team” said Ron Lesh, BGL’s Managing Director. “With the help of Joel Clapham, Founder and Chief Mental Health Champ at Hearten Up, all 25 members of the BGL leadership team are now accredited Mental Health First Aiders. This equates to 1 trained Mental Health First Aider for every 7 BGL team members.”

“Our team has worked tirelessly through 2020/21 to produce sensational, award-winning software for our clients. Supporting their mental health and wellbeing now and into the future has never been more important” continued Lesh. “Providing our leaders with the opportunity to become accredited Mental Health First Aiders is just one of the many initiatives we have implemented over the past 2 years to better support our team.” 

Since December 2019, BGL has provided all team members and their immediate families with a complimentary Employee Assistance Program (EAP) through Relationship Matters, a not-for-profit organisation with highly trained professional counsellors who are there to help our people deal with whatever issues are impacting on their lives.

“Supporting our people’s mental health and wellbeing isn’t just a nice thing to have in brochures and policies – it is essential for any business who truly cares about their people,” said Lesh. 

In recognition of the hard work and resilience of the team over the past months, BGL will be closed for a team Thank You Day on Monday 1 November 2021. No live services will be available on this day.

If you would like to join the BGL Team, check us out at www.bglcorp.com/careers.

BGL has been recognised on the 2021 AFR BOSS Best Places to Work List as the 6th best technology workplace in Australia & New Zealand!

Where we are at! From BGL’s Managing Director

By BGL Update2 Comments

There has been so much going on in the SMSF marketplace recently and it has probably been a little while since I have written clients, so I thought it was time for an update.

You will have seen a lot of M & A activity in the SMSF and corporate compliance market – first the purchase of a document provider by one of our competitors, followed by the purchase of the competitor itself and thirdly the purchase of an actuarial certificate provider. Wow! Not bad for a short couple of months.

As I am sure you can imagine, BGL also receives many advances for us to sell our business. But unlike others, we are not looking to cash in. We love what we do, and we love our clients. We see our role is to serve you, not sell you!

So, forget any rumours you have heard, BGL is NOT for sale and we have absolutely no plans to sell the BGL business.

Now, let me talk a little about the 2020/21 financial year.

BGL achieved record revenue in 2020/21 of $35.6m, up 13.44% from $31.4m in 2019/20. We also had good growth in client numbers to 8,315 up from 7,832. In what has been a pretty tough year, I am very proud of what our team has achieved. And I am very thankful to you, our clients, for sticking with us and helping us grow.

In the same period, we invested a record amount of $10.6m in Research and Development. We continue to invest heavily in our products with many software releases of CAS 360 including New Zealand and Singapore, Simple Fund 360 with workpapers and SmartDocs and the release in mid-June 2021 of Simple Invest 360. Our team has worked tirelessly through 2020/21 to produce sensational award winning software for you.

At the same time, we have invested in our account management, client success and support teams to ensure we are well resourced, so our clients receive and continue to receive remarkable service. This is the priority for us.

BGL is here to stay. We see huge potential for our business to continue to grow without acquisition. We expect 2021/22 to be a bumper year.

Before I finish, let me also thank our Ecosystem partners. You guys too are an essential part of our business and we love each and every one of you.

So, thank you again for your support. We know we would not be where we are today without you, our clients.

BGL completes successful implementation of SuperStream changes

By In the Media, News, SMSF AdviserNo Comments

Published by SMSF Adviser, powered by MOMENTUM MEDIA
Written by Emma Ryan on 22 October 2021
Click here to read on SMSF Adviser website

BGL completes successful implementation of SuperStream changes

BGL’s Simple Fund 360 software has successfully become SuperStream Rollover compliant since 1 October 2021.

Since the start of October, SuperStream became mandatory for all member balance rollovers to SMSFs. The ATO advised all SMSF SuperStream must now be completed with SuperStream.

On 28 September 2021, BGL released a major update to its cloud-based SMSF administration software solution, Simple Fund 360, and successfully implemented the SuperStream changes.

“I am incredibly proud of the team,” Ron Lesh, BGL’s managing director, said.

“This was a huge task for BGL as not only did we need to develop the convoluted SuperStream rollover process with a new data provider, but we also needed to create a new BGL Electronic Service Address (ESA) for clients.”

Since 28 September 2021, BGL Simple Fund 360 clients have had access to a major software update that includes the SuperStream changes.

This was the fourth Simple Fund 360 update since 30 June 2021. The new software allows clients to initiate and receive member balance rollovers and process release authorities with the new BGL ESA.

BGL has also developed a number of SuperStream resources for BGL clients.

As previously advised, BGL reminded that SuperStream rollovers are not supported in Simple Fund Desktop.

“Simple Fund Desktop clients can continue their relationship with Australia Post to collect contribution and rollover data, but this data CANNOT be imported into Simple Fund Desktop,” BGL said.

“You may still receive an email from Australia Post with details of contributions and from November rollovers, or you can log in to your Australia Post account where these details are displayed.

“The new BGL ESA will support SuperStream contribution, rollovers and release authorities, but only if you are a BGL Simple Fund 360 client.

“To register with the new BGLSF360 ESA, the fund will need to be in Simple Fund 360. You can only register directly through the software.”

BGL is SuperStream ready. Are you?

By Australian FinTech, In the Media, NewsNo Comments

BGL is SuperStream ready. Are you?

BGL Corporate Solutions, Australia’s leading supplier of SMSF administration and ASIC corporate compliance solutions, announces their Simple Fund 360 software was SuperStream Rollover compliant on 1 October 2021. On this date, SuperStream became mandatory for all member balance rollovers to SMSFs. The ATO advised all SMSF SuperStream must now be completed with SuperStream.

“I am incredibly proud of the Team,” said Ron Lesh, BGL’s Managing Director. This was a huge task for BGL as not only did we need to develop the convoluted SuperStream rollover process with a new data provider, but we also needed to create a new BGL Electronic Service Address (ESA) for clients”.

Since 28 September 2021, BGL Simple Fund 360 clients have had access to a major software update that includes the SuperStream changes.

This was the fourth Simple Fund 360 update since 30 June 2021. The new software allows clients to initiate and receive member balance
rollovers and process release authorities with the new BGL ESA.

BGL has also developed a number of SuperStream resources for BGL clients.

Simple Fund 360 Online Help: SuperStream FAQs
https://sf360.zendesk.com/hc/en-au/sections/360002499571-SuperStream

Webinar Recording: SuperStream changes in Simple Fund 360
https://youtu.be/M8x5yXQFHUY

BGL Website: Are You SuperStream Ready?
https://www.bglcorp.com/marketplace/superstream/

BGL clients who need help with these SuperStream changes can check out the links above or contact their BGL Account Manager on 1300 654 401 or by email at [email protected]

BGL is SuperStream ready. Are you?

By BGL Update, Simple Fund 360No Comments

BGL is proud to announce our Simple Fund 360 software was SuperStream Rollover compliant on 1 October 2021. On this date, SuperStream became mandatory for all member balance rollovers to SMSFs. The ATO advised all SMSF SuperStream must now be completed with SuperStream.

“I am incredibly proud of the Team” said Ron Lesh, BGL’s Managing Director. This was a huge task for BGL as not only did we need to develop the convoluted SuperStream rollover process with a new data provider, but we also needed to create a new BGL Electronic Service Address (ESA) for clients”.

Since 28 September 2021, BGL Simple Fund 360 clients have had access to a major software update that includes the SuperStream changes. This was the fourth Simple Fund 360 update since 30 June 2021. The new software allows clients to initiate and receive member balance rollovers and process release authorities with the new BGL ESA.

BGL has also developed a number of SuperStream resources for BGL clients.

Simple Fund 360 Online Help: SuperStream FAQs
https://sf360.zendesk.com/hc/en-au/sections/360002499571-SuperStream 

Webinar Recording: SuperStream changes in Simple Fund 360
https://youtu.be/M8x5yXQFHUY 

BGL Website: Are You SuperStream Ready?
https://www.bglcorp.com/marketplace/superstream/ 

BGL clients who need help with these SuperStream changes can check out the links above or contact their BGL Account Manager on 1300 654 401 or by email at [email protected].

Customer Experience Strategy: Building the boat!

By Bec Loves CX, Homepage, IndustryNo Comments

Before we can steer the ship, we must first build the boat!

Last month, we worked on coming to terms with how clients truly perceive us, and we’ve got a pretty good understanding of what remarkable experiences are. The next question we need to ask ourselves is “What’s next?”.

Before we can steer the ship, we must first build the boat! This is where your Customer Experience Strategy comes into play. Call me a CX nerd, but I absolutely LOVE this part of the process as it’s where creative freedom is your friend and you start to bring CX to life.

The CXPA defines the CX strategy as “… our intended Customer Experience, how it links to our overall organisation strategy and objectives and how it aligns to our brand values and attributes.” This will build the foundations of your approach to customer experience and give your team direction.

We need to create our vision, values, and branding, centred around CX and aligned with the business direction. This will build a foundation for realistic expectations of experience for your staff and your clients.

For some inspiration, The Ritz Carlton Hotel penned their CX vision as “We are ladies and gentlemen serving ladies and gentlemen”. When I read this, I would assume that as a customer of the Ritz I could expect an experience of a glamorous standard, to be wined and dined. In fact, I wouldn’t be surprised if Hector Elizondo from ‘Pretty Woman’ was there, ready to teach me which fork goes first. I drew this conclusion from one sentence, powerful right?

Once you have your vision, you can build on this with values. These are generally short points outlining the core values that support your vision and sets a standard of what you might look for in potential applicants that join your team in future. For example, if I were tasked with writing the values that underpin The Ritz Carlton’s vision it would comprise of words such as:

  • Opulence
  • Exclusive
  • Personal
  • Refined

Now that you have your vision and values, we need to consider what implicit and explicit promises your business is making to the wider audience. Below are some questions to ask internally and externally – Remember, we can never assume we know the answer ourselves!

  • What are our clients’ expectations of the experience we should be providing, based on the impression our brand portrays?
  • What specific promises are we making? 
  • Are our clients’ expectations of CX, and the promises we make around CX, align with our CX and business strategy?
    • Are they realistic expectations? 
    • How can we make sure we get this right from the very beginning of a client’s journey?

Now you are armed with this information, the boat won’t build itself! Block out some time to meet with your team and brainstorm how you could approach this.