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BGL achieves industry leading results for Customer Support!

By BGL Update, Culture, In the Media, TechnologyNo Comments

BGL is 14.7 hours faster at first support replies and 54 hours faster at providing a full resolution!

BGL introduced Zendesk as its technology solution for client support in mid-2018. Since that time, the BGL Team has worked to implement Zendesk in all areas of the BGL business, replacing old help databases, telephone support systems and, giving BGL the ability to add chat support.

Zendesk recently provided BGL with performance comparisons. The data showed BGL was 14.7 hours faster at first support replies and 54 hours faster at providing a full resolution to client problems than those in similar industries. 

“These results are amazing and were achieved through the skills and expertise of our Support, Client Success, Account Management and Data Services Teams” said Ron Lesh, BGL’s Managing Director. “I am really proud of our teams and their commitment to providing clients with excellent customer service”.

“I am also really impressed with the work of our Documentation Team” added Lesh. “27.74% of our clients took a first look at our documentation to try to resolve their queries – this is 21.71% higher than the industry benchmark of just 6.03%”.

“This is one of the reasons BGL won the 2020 National Australian Achiever for Excellence in Customer Service” noted Lesh. “We understand it does not matter how good a software is if customer service is bad. At BGL, our focus has always been on providing the best software and remarkable client experiences.

Zendesk Support is integrated with BGL’s software platforms CAS 360, Simple Fund 360, and Simple Invest 360, giving users access to Live Chat with a member of our team and the ability to log a  telephone support call without leaving our applications helps to provide our clients with a seamless support experience.

Find out more about BGL’s omnichannel customer support: bglcorp.com/hub/support/

CAS 360 launches in Singapore!

By BGL Update, CAS 360, In the Media, Industry, News, TechnologyNo Comments

BGL is proud to announce the launch of the CAS 360 Company Compliance Solution in Singapore!

“The CAS 360 team has been working tirelessly to build CAS 360 Singapore”, said Ron Lesh, BGL’s Managing Director. “I’m excited to announce the BETA version is now available for our Singapore clients. CAS 360 Company Compliance and Trust Management software will help Singapore company compliance professionals streamline their processes with innovative and unique technology. It will save them heaps of time so they can focus on their many, many other responsibilities.”

“BGL is the first business approved by Singapore’s Accounting and Corporate Regulatory Authority (ACRA) to lodge Company Annual Returns electronically in Singapore” added Lesh. “Our CAS 360 Team has worked tirelessly with ACRA to help make the Singapore electronic filing system work for software providers. The first stage is Annual Returns and company data downloads with the electronic lodgement of company change documents available later in 2021.”

“CAS 360 Singapore supports the preparation of the forms and documents required for Company Address, Company Officers and Company Shareholder changes in Singapore” noted Lesh. “CAS 360 also supports the Singapore XBRL for the preparation and lodgement of XBRL Financial Statements with ACRA. CAS 360 is the complete package and will provide the same incredible efficiencies for our Singapore clients as we do for 500,000+ companies in Australia”.

BGL has been operating in Singapore for over 20 years and has over 400 businesses using our market-leading CAS Desktop Singapore software. “CAS 360 is the natural progression for our clients” says Lesh

“As a trusted company with over 30 years of experience and innovation in Regtech, BGL can guarantee our clients will always be compliant with ACRA’s requirements”.

GuestTrack connects to the VIC Government COVID-19 Check-in System

By BGL Update, In the Media, Industry, News, TechnologyNo Comments

BGL Corporate Solutions proudly announce that GuestTrack, our QR code-driven and browser-based COVID-19 check-in solution, is now connected to the Victorian DHHS via Victorian Government Visitation API!

Built using BGL’s multi-award winning BGL SmartDocs technology, GuestTrack was launched in mid-2020 as a free QR code check-in app for businesses. Since then, almost 20,000 businesses throughout Australia and overseas have implemented GuestTrack as their check-in solution. 

From the end of April 2021, all Victorian businesses and organisations using electronic record-keeping must only use QR Code providers who are connected to the Victorian Government Visitation API, and GuestTrack is 1 of 3 approved applications. “I’m so proud of the team! They’re continually working to further develop this amazing app for the community”, said Ron Lesh, BGL’s Managing Director.

“GuestTrack connecting with VIC DHHS Visitation API will allow contact tracers to request check-in data directly from GuestTrack system in case of a COVID-19 outbreak. Visitors’ names, contact numbers, check-in dates and times are extracted from GuestTrack to help contact tracers” noted Lesh.

“What started out as an initiative to help our clients’ clients, has turned out to be a spectacular tool. Apps like GuestTrack will be a necessity for all organisations for years to come” says Lesh.

Since its release in 2020, GuestTrack now supports over 18,000 organisations across 183 countries with a satisfaction rate of 99.88% and over 21 million guest check-ins.

“This has been a great opportunity for BGL to give back to the community” added Lesh. “From an idea at Saturday brunch to 21 million check-ins in 9 months is a fantastic achievement by the BGL Team.”

To find out more about GuestTrack, go to guesttrack.com.au 

Digital Signing with BGL’s COO Daniel Tramontana

By BGL Update, CAS 360, Industry, New Zealand, Simple Fund 360, Simple Invest 360, TechnologyNo Comments

Browsing through various platforms, it has been great to see the discussions around digital signing.

Digital signing in my view, is a must for any organisation where client signatures are required and where the law permits.

As a software provider, it is important to build into the software design and experience a quality engagement piece that brings to surface the true value of Digital Signing.

At BGL Corporate Solutions, we currently integrate CAS 360 (Australia), CAS 360 (New Zealand), Simple Fund 360 and Simple Invest 360 with DocuSign and Adobe Sign and soon to be released, FuseSign by FuseWorks and PleaseSign.

What differentiates these integrations is that they are built directly into the software.

Well, what does this mean? Simple.

We deeply embed the digital signing solution into the software. We mark up the documents and forms, so that when you deliver a set of documents to your clients, they are ready for digital signing. We allow for easy selection of signing and tracking so users can monitor the status

When complete, we notify you and then store the document as required by the governing bodies and make it easy for you to retrieve.

When it comes to Digital Signing solutions, the end-to-end experience is so important and that is what we make great!

Simple Fund 360 vs Simple Fund Desktop with BGL Product Advocate, Alissa Haralambopoulos!

By BGL Update, Simple Fund 360, TechnologyNo Comments

Change can be hard, but it’s important to remember that with change, comes opportunity, and when given the opportunity to add value to your clients, and really blow them away, I dare say, that’s a change worth getting behind!

Simple Fund 360 vs Simple Fund Desktop with BGL Product Advocate, Alissa Haralambopoulos!

How do you react when you hear the word ‘change’? Does it make you shudder, panic, slip into the great abyss of the unknown? Well, you’re not alone. Change can be scary, it can be time consuming, and it can be costly. But change, like anything in life, can be dependent on the attitude in which you approach it.

When I was working in my previous role as an accountant and the idea of switching from Simple Fund Desktop to Simple Fund 360 came up, naturally I wanted to cling to a product that I had come to know, love, and as far as I knew, was very efficient at using! However, with times changing, and advances in technology happening faster than Covid-19 lock-down restrictions being lifted, this was a change I knew was unavoidable.

As with any change, we went through the process of researching various cloud based SMSF software providers, watching product demos and preparing cost evaluations. Ultimately, the firm made the decision to continue with what had come to be a long-standing relationship with BGL, (even though at the time, Simple Fund 360, was probably the newest entry in the market and didn’t have quite as many features as some competitors – definitely not the case these days), the relationship that had been built with BGL over the years was important.

At first, saying that I was sceptical is probably an understatement. The software looked different, I didn’t know where anything was, and I had to learn how to process from start to finish, with plenty of hand holding from the support team, and numerous Help Articles. Then I had to figure out how to get all my reports together to put into workpapers, that could be reviewed in the same way that we had ‘always done it!’ Needless to say, some processes and reports that we were used to using, needed to be reviewed. Eventually, we were able to come up with a workpaper pack that covered off all the checks we needed to do, to give us peace of mind about what we were providing to not only the auditors, but as an end product to our clients.

During this implementation stage, we worked very closely with BGL. Given the number of funds we were looking after (less than 100), they could’ve looked at us as just small fish in a very large pond, they didn’t however, instead listening to feedback, implementing changes we suggested, and helping us not only understand the new product we were using, but also assisting us to get to an end result that we were happy with. Having worked with other software providers later on down the track, and hoping for the same level of cooperation, or openness to feedback, I can assure you that it’s not common.

Fast forward to implementation

Fast forward through this initial stage, and we soon began to look at ways to achieve efficiencies from the product. We started this by putting together an implementation plan, our first focus was Bank Data, and getting all of our clients onboard with this, so that we had up to date data, and could provide quick responses to those sporadic client queries of ‘How much can I contribute… today!’ or ‘How much more can I withdrawal – I’m standing in a car dealership and need to know NOW!’ Once we had bank feeds in place, setting up smart matching rules, made answering these questions on the fly a breeze.

Our next focus was on Data Packs, great for those clients that liked to manage their own investments and did a bucket load of trading. Not only could you generate a report that checked in with all their balances against Computershare, Link Market or Boardroom, but you could also have contract notes attached to each transaction, as and when it came through, rather than having to request all these documents however many months after the fact. Wrap Feeds came into place shortly after, and once we understood the power of the Global Chart of Accounts and set up of Investments, boy was it a game changer! Having data that feeds in, is reviewed in the first fund you process, and then feeds through to any fund with the same investment, think distribution components, and only having to enter these once per investment at the end of a financial year.

“Eventually, our SMSF processing team, found ourselves in a position where, what had once taken us 12 months to get through, was now taking us roughly 6 months, and we had a lot of spare time on our hands (another change!!!)”

So, we decided to use this time to focus on presenting clients their fund performance and current stats in a way that was more engaging than just a set of financials, we reviewed the accounts and found areas where we could add value. We reviewed whether they held Life Insurance, either in their SMSF or elsewhere, and if not, putting them in touch with the right people that could assist them or checking to see if they had multiple super accounts, inadvertently opened over the years, that could all be rolled into one, and actually able to grow their balance for their retirement, rather than being eaten up in fees.

The response and engagement from the clients for this added service that we were able to offer was amazing. Our team was also able to further their learning and expand into various other areas of the business, learning business service compliance, audit, and corporate advisory.

So, to end, whilst this change was initially scary, and definitely not without hiccups and pain points, perseverance, eagerness to learn, and ultimately the passion to deliver a better service to our clients were our driving forces. Change can be hard, but it’s important to remember that with change, comes opportunity, and when given the opportunity to add value to your clients, and really blow them away, I dare say, that’s a change worth getting behind!

If you have questions, please join us for a live 1-hour webinar with our Chief Operating Officer Daniel Tramontana, guest presenter Brett Loney (Superannuation Manager at MKS) and myself on Thursday 11 March at 11:30 AEDT to learn how other BGL clients made the transition! Register now >>>

CAS 360 New Features Webinar recap with BGL Product Advocate, Alissa Haralambopoulos!

By BGL Update, CAS 360, Product Updates, TechnologyNo Comments

All in all, a feature packed webinar from our CAS 360 team, with plenty of auto completing and time saving features.

CAS 360 New Features Webinar recap with BGL Product Advocate, Alissa Haralambopoulos!

Wow, what a release… times 2 (and a bit)!

In the latest CAS 360 New Features Webinar, Warren Renden, our product head for CAS 360, ran us through the new features released across November & February’s updates, including a sneaky second February release which covers some pretty important ASIC changes.

First up, let’s quickly duck back to November 2020 (no lockdown required, promise!). In this month’s release, look out for the ability to customise the company selection screen, and add a filter which shows the company status – trading, SMSF Trustee etc), also the introduction of Google address integration makes entering in addresses faster, thank you auto complete! There has also been some work done to the contact functions, with the addition of the foreign jurisdictions as CAS 360 further expands across international waters! Multiple email addresses for a client, or multiple contact numbers? No worries, these can now be added in too! You can also now store important identity information like drivers’ licence or passport details, handy to have on file, if you need to set up any new companies.

Working with Trusts? Or want an easier way to manage them?

CAS 360, now has a template you can download, enter in all your trust details, and we can import these trusts in for you. Which leads me into the second update released in February.

The updates in this February release covered the addition of the following trust functions; a new report that can show the Register of Trust Relationships, also a report for Trust Events. You can now prepare more documents for Unit Trusts transactions, such as the allotment journal.

Also, part of the February release, the introduction of a Casual Name in the contacts screen.

You can use this to generate those letters or emails and not have to worry about changing Robert to Bob, Jessica to Jess, also great with this new feature, the clients proper name will still be used in the documents, just not in the greeting of the email or letter.

As part of the additional release in February, CAS 360 has you covered for the recent ASIC changes on Illegal Phoenix activity. A very clear validation error will now come up when lodging a Form 370 or 484 to advise of any changes regarding the cessation of a director. If this form is lodged more than 28 days after the event, the effective date will now be overwritten by the lodgement date.

This webinar took a slight detour when the topic of auto reminders was raised, with lots of attendees wanting to see this feature in action. If you haven’t had a chance to look into this yet, make sure you check it out. The ability to set up and have reminders sent to those clients that can often be a bit forgetful, especially with the option of sending email or SMS reminders, can be a massive time saver. Best of all they automatically stop, once the documents have been signed, and even better still, the SMS function is included in your CAS 360 subscription, at no extra cost!

Another notable mention is the ability to auto import company details from ASIC when you take on a new client. A great way to ensure the company details you’re bringing in, are accurate.

All in all, a feature packed webinar from our CAS 360 team, with plenty of auto completing and time saving features. Well done to the CAS 360 team on another great release!

Simple Fund 360 New Features Webinar recap with BGL Product Advocate, Alissa Haralambopoulos!

By Homepage, In the Media, Product Updates, Simple Fund 360, TechnologyNo Comments

‘It’s not magic!’ but one could certainly be forgiven for thinking there has to be a bit of it happening behind the scenes!

Simple Fund 360 New Features Webinar recap with BGL Product Advocate, Alissa Haralambopoulos!

In the latest Simple Fund 360 New Features Webinar, Matt Crofts, our wonderful head of Simple Fund 360, ran us through what’s new, what’s been added, and what’s to come, and let me tell you, implementing even one of these new features is sure to add back time to your day!

From the introduction of having more control over digital signing with the addition of priority groups, yes, now you can elect that trustees/members sign first, ensuring tax agents or auditors don’t receive any notifications until it’s their turn, to the addition of the ability to add Direct comparatives for those often-occurring interim accounts. This release sure covers a lot.

The emphasis on using the account view, basically makes the need to run general ledger reports to gain a running balance, redundant. The detail in which this account view is now able to drill down is worth checking out, my personal favourite is the bank accounts, or the PAYG Instalments, which now shows which year each instalment relates too.

Another great addition is the ability to create % splits within the transaction rule screen, think of those monthly life insurance premiums, that historically had to be split manually, you can now simply set up a percentage rule of say 40% to be allocated to one member, and 60% to the other, and going forward this will now pick up this split. Also, great to be used in the instance where you have fortnightly or monthly rent payments that are split between Rent Income, Agent Fees, Property expenses, simply click ‘Review before Applying’, and any adjustments that need to be made can be done to the transaction, without needing to add the accounts in every time.

There’s also been an update to the corporate actions available for the 2021 financial year, for those of you processing on a regular basis. Also, in the investment space, the addition of a security description for those ASX listed securities that start to get a bit messy, think preference shares, convertible notes etc.

The new Feed Management License report also provides users with a great way to export and view their subscription usage in excel, both overall as a firm, and then drilling down into each fund.

Last but not least on the Simple Fund 360 front (note this feature is also available in Simple Invest 360), and this is truly where I think the magic is, is the update to the CGT/Smart Docs report function. Think of those funds you receive from another firm, after the initial excitement of winning a new client wears off, the realisation of having to recreate opening balances kicks in, and when this involves a vast investment portfolio, and receiving a huge unrealised capital gains report with multiple parcel purchases, a slight sense of dread is understandable.

“Not anymore! Simply upload the Unrealised CGT report into the CGT – Smart Docs screen, and the ‘magic’ of smart docs will read the report and input into the information into the software… historical data.. DONE!”

Not to be forgotten is also the extensive amount of work the team have put in, in developing our newest kid on the block, Simple Invest 360, the magic of Simple Fund 360, is now available for Trust, Company and Individuals.

The most noteworthy update in this latest release is the Tax Reconciliation screen, and distribution allocation functionality. Making working out your Taxable and Accounting Profit, and where it’s all going a breeze. If ever you found yourself as an SMSF processor, wishing for the ability to achieve the kind of efficiency you were getting with super funds with your trusts and companies, Simple Invest 360, is the answer. If you’re interested, jump onto our website, search for Simple Invest 360 and register for our Beta phase.

Looking forward to the next release and will definitely be keeping an eye on what’s to come, particularly in the historical and external contributions space, as well as the greatly anticipated workflow management screen.

All in all, a wonderful release of some great functions, features and well quite frankly magic! A big well done to the Matt Crofts, Andrew Paszko and both the Simple Fund 360 & Simple Invest 360 teams.

In case you missed it, you can watch the Simple Fund 360 New Features webinar recording below!